We want you to be happy at Elysian Beauti Brand , even if the product doesn’t work for you. Everyone has different skin types, hair types, and fragrance preferences. While we’d love to say our products will work for 100% of the people that buy them, we know that’s simply not the case.
Don’t worry; if you aren’t completely satisfied with our products, we’ll take care of you. If something doesn’t work, we’ll find you a product that does within our line, and if we can’t, we’ll be glad to refund you. Keep in mind you have 30 days if you are dissatisfied.
- We offer full refunds up to 30 days from the date of purchase.
- After 30 days, we can do a refund as store credit.
- However, If you choose to return your Product(s), shipping is at your expense.
Before submitting orders, please check to make sure it is correct. We can not cancel orders once they are submitted; however, you can refuse the package when it arrives. Once it is returned, we will issue a refund for the subtotal amount. (Shipping is nonrefundable.)
Lost or Stolen Packages:
Once an order has shipped and tracking becomes available, we recommend the receiver be available on the estimated date of arrival of the package. If not, then the receiver would need to contact the carrier to schedule a pick up at the holding facility.
Elysian Beauti Brand is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry,Elysian Beauti Brand will confirm delivery to the provided address, date of delivery, tracking and shipping carrier information for the customer to investigate.
Damaged or Incorrect Item:
Please email firstname.lastname@example.org within 5 days of delivery. In order to receive replacements, you must provide photos of your damaged items.